Job Description

Salesforce AdministratorAustin, Texas (Hybrid,Remote)WHO WE ARECertinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit ROLEWe are currently recruiting an experienced, highly motivated and enthusiastic Salesforce Administrator with experience supporting Sales Cloud, CPQ/RCA and Marketing Cloud Account Engagement (Pardot) for GTM teams. This individual will be working in Certinia’s internal Salesforce org, which includes platform, internal and 3rd party managed packages. Experience with Agentforce and Slack would be advantageous.WHAT YOU WILL DO IN THIS ROLE Supporting the internal Certinia Salesforce.com (SFDC) OrgDesign, configure and administer SFDC including, but not limited to Custom Objects, Flow, Custom Fields, Validation Rules and Lightning PagesSupport the Quote to Order process through the creation of new SKU’s, resolving quote issues in the CPQ solution and monitoring the contracting process to ensure data integrity. Install and configure Salesforce packagesMaintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reportingAssist with the internal implementation of Certinia applicationsSupport the integration of third-party applications with the internal OrgWork with Salesforce.com to understand their platform roadmap and how to apply enhancements to internal business challengesContribute knowledge and expertise around security models and org governanceExecute projects to deliver operational improvements to the GTM organization Execute other assigned tasks as delegatedProvide general user training on using SalesforceMaintain excellent communication with all end usersPromote service excellenceWHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE3+ years’ experience as a Salesforce Administrator including technical implementation, day-to-day operation, long-term projects and org maintenanceMinimum 1 years experience with Salesforce CPQ or RCASalesforce.com Basic Admin CertificationFlow writing / editing / testingExperience with unit testing, deploying change sets from Salesforce sandbox environments, and familiar with common software development practices and methodologiesBachelor’s degree or related experienceWHAT ELSE WOULD BE GOODAbility to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and proceduresAbility to multi-task in a fast-paced environmentA genuine enthusiasm for exploring how AI can improve the way we build, test, and support Salesforce solutions - someone who experiments, shares learnings, and helps Certinia work smarter.APEX Class writing / editing / testingSalesforce Advanced Admin CertificationSalesforce Certified CPQ Admin CertificationExperience with Salesforce Marketing Cloud Account Engagement (Pardot)Experience with AgentforceExperience with Data CloudExperience configuring and maintaining a proper security model (permissions, sharing)The reasonably expected base salary range for this full-time position is $90,000-$112,500.Please note that the final offer will be determined by a variety of factors, including the candidate’s relevant experience, skills, and qualifications, as well as internal equity and market data.Job SummaryRequisition Number: SALES001548Job Category: System.AdminSchedule: Full-Time

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