Job Description

Job Description

We are seeking a LAN/Network Specialist - VoIP Engineer to support telecommunications and network infrastructure at a government location. This role offers the opportunity to work with modern VoIP systems, network equipment, and collaboration technologies in a dynamic environment.

About the Role

This position supports a government agency's telecommunications and network operations, with a focus on VoIP systems, network connectivity, and end-user collaboration tools. You will work on-site with some limited remote flexibility, maintaining and troubleshooting critical communications infrastructure.

Responsibilities

• Manage and administer VoIP Call Manager systems, including user licensing and configuration
• Program and troubleshoot VoIP phone and telecom issues
• Perform network cable pulls, install network drops, and manage fiber connectivity
• Manage physical connections from ISP including demarc, fiber, POTS, and fax lines
• Collaborate with network teams to resolve network, wireless, and VoIP issues
• Resolve trouble tickets with Help-Desk team for end-to-end resolution
• Maintain and support tributary equipment
• Perform basic physical layer troubleshooting for network switches and fiber connections
• Support wireless access points and WAP installations
• Monitor meeting quality and bandwidth usage using Microsoft Teams Admin Center and Azure portals
• Support conference room and virtual meeting equipment including Polycom, Cisco, and ScreenBeam systems
• Identify and troubleshoot issues affecting online meeting experience and call quality

Requirements

• 1–3 years of experience working with VoIP Call Manager
• 1–3 years of experience with network and wireless equipment
• 1–3 years of experience performing network cable pulls, network drops, and fiber connectivity troubleshooting
• 1–3 years of experience working with ISP, demarc, fiber, POTS, and fax line connections
• U.S. citizen or green card holder with at least 3 years U.S. residency
• Ability to obtain Public Trust clearance
• Strong attention to detail and ability to process tasks efficiently and accurately
• Integrity and strong moral principles
• Ability to develop and maintain standardized processes and procedures
• Driven to learn and adapt to new technologies
• Excellent interpersonal and communication skills

Nice to Have

• CCNA or VoIP certification

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