Job Description

Location: Castle Rock

Role Type: Full-time | On-site (Hybrid-eligible after 90 days)

Salary: $65,000 - $85,000 annual base salary

Job Date Posted: Monday, November 2, 2026

About the Role

Robinson & Henry is seeking a Certified Salesforce Administrator to maintain and enhance the Salesforce platform that supports our legal practice.

Reporting to the Director of IT, this position focuses on hands-on configuration, automation, troubleshooting, and support. Our Salesforce environment supports client intake, matter management, billing workflows, client communications, and reporting, with expanding use of Marketing Cloud and Agentforce Contact Center.

What You’ll Do

• Complete Salesforce configuration, enhancement, and support tasks assigned within each sprint.
• Review assigned requirements and acceptance criteria with the Director of IT, clarify technical details, and identify dependencies.
• Build and maintain Salesforce Flows, validation rules, formulas, custom objects, fields, and Lightning pages.
• Manage users, permission sets, roles, sharing settings, and access troubleshooting.
• Investigate and resolve automation failures, data issues, and user-reported problems.
• Create and maintain reports and dashboards based on defined requirements.
• Perform data imports, exports, cleanup, and duplicate management.
• Configure and support installed applications and integrations used for document generation, electronic signatures, accounting, and client communications.
• Test changes in a sandbox, document results, and resolve defects before deployment.
• Prepare completed work for review, support user acceptance testing, and coordinate production deployments with the Director of IT.
• Maintain technical documentation and prepare user instructions for completed features.
• Participate in sprint planning, status updates, reviews, and retrospectives.
• Keep sprint tasks current and communicate progress, blockers, and delivery risks promptly.

Required Qualifications

• Active Salesforce Administrator certification.
• At least three years of hands-on Salesforce administration experience.
• Strong experience building, troubleshooting, and maintaining Salesforce Flows.
• Working knowledge of Salesforce security, permission sets, sharing, and data access.
• Experience with custom objects, relational data models, formulas, validation rules, reports, and dashboards.
• Experience with data imports, exports, and data quality tools.
• Ability to turn documented requirements and acceptance criteria into reliable, maintainable solutions.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work independently on assigned tasks, meet commitments, and raise questions or blockers early.
• Ability to handle sensitive client information with discretion.

Why Robinson & Henry?

At Robinson & Henry, our technology directly powers our client success and legal operations. You won’t just be maintaining a database—you’ll be building scalable solutions, working with modern tools like Agentforce, and having a direct voice in how our systems evolve. If you're a proactive problem solver looking for a fast-paced environment where your work has immediate visibility, we’d love to hear from you.

To Apply: Please submit your resume along with verification of your active Salesforce Administrator certification.

Application Deadline: Open until filled. Applications are reviewed on an ongoing basis, so early submission is encouraged.

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