Job Description

Job Description
Position:Bellman

Department:Operations/Bellstand

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•Smile, greet and welcome guest
•Load and unload luggage from bell cart
•Accompany guest to room
•Explain hotel amenities to guest

Secondary Responsibilities:
•Answer bellstand telephone
•Make room deliveries when necessary
•Obtain transportation for guest
•Maintain room key control
•Shoe Shine and pickup/delivery

Normal Working Hours: (Shift, days)
•40 hours per week
•Need to be available nights, weekends, and holidays
•Must be available for overtime when needed
•Subject to winter lay-off

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Prior hotel experience preferred

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
•High School Diploma or G.E.D.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Must be able to speak plainly and comfortably to guest
•Able to speak clearly over the phone

Technical Requirements:
•Must be able to learn lay-out of the hotel and location of all amenities
•Drivers license required

Physical Requirements:

Locationof Work

Yes

Yes

X

Indoors

Heated

X

X

Outdoors

BelowGround

Temp.Fluctuations

X

ElevatedAreas

PersonalProtec. Equip. Req

WorkPostures

Continuous(up to 8 hrs. in an 8 hr. shift)

Frequent(up to 5.5 hrs. in 8 hr. shift)

Infrequent(up to 3 hrs. in an 8 hr. shift)

Rarely(upto .5 hr in 8 hr. shift)

Standing

X

Sitting

X

Walking

X

Climbing

X

Bending/Stooping

X

OverheadReaching

X

Arm/HandMovement

X

Hand/EyeCoordination

X

Other(Define)

LiftingRequirements

10lbs.or less

11-20lbs.

21-30lbs.

31-40lbs.

Over41 lbs.

10lbs.or less

11-20lbs.

21-30lbs.

31-40lbs.

Over41 lbs.

10lbs.or less

11-20lbs.

21-30lbs.

31-40lbs.

Over41 lbs.

10lbs.or less

11-20lbs.

21-30lbs.

31-40lbs.

Over41 lbs.

HorizontalLift

X

Job Tags

Temporary work, Work experience placement, Shift work, Night shift, Weekend work

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